info
lucila safdie is a london-based
brand for girls
Shipping outside UK
We ship worldwide from the UK using DHL, ensuring reliable and tracked delivery. Estimated delivery times are as follows:
– Europe: 5–10 working days
– North America: 7–14 working days
– Rest of the world: 10–20 working days
International customers may be subject to customs duties, taxes, or import fees upon delivery. These charges are the responsibility of the recipient. We are not liable for any unpaid customs fees or for packages returned due to non-payment.
If you prefer to use a different courier service, please contact us before placing your order at hello@lucilasafdie.com, and we’ll do our best to accommodate your request.
Returns
We hope you love your Lucila Safdie piece. If for any reason you're not completely satisfied, we accept returns on full-priced items within 14 days of delivery. Items must be in original condition, unworn, and with all tags attached.
Please note:
– Sale items, discounted purchases, and made-to-order styles are final sale.
– Customers are responsible for return shipping costs.
– Exchanges are subject to availability.
To initiate a return or exchange, please email us at hello@lucilasafdie.com with your order number and reason for return. Once approved, you’ll receive return instructions.
We reserve the right to refuse returns that do not meet our policy.
Damages and Issues
We take great care in quality-checking each piece before it leaves our studio. However, if you receive an item that is damaged or faulty, please contact us within 48 hours of delivery at hello@lucilasafdie.com with clear photos and your order number.
We’ll review your case and do our best to offer a replacement, repair, or full refund depending on the issue. Items reported after 48 hours may not be eligible for return.
Contact: hello@lucilasafdie.com
Instagram: @lucilasafdie